Terms of Service

Last updated: 7 August 2026

Welcome to Heritage London. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Heritage London

Heritage London operates an online retail store offering handbags and related fashion accessories.

Throughout these Terms, “we”, “us” and “our” refer to Heritage London. “You” and “your” refer to the customer or visitor using our website.

2. Products and Product Information

We make every effort to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings. Natural leather may also vary in texture, grain and appearance, as these characteristics are part of the natural material.

We reserve the right to correct errors, update product information and change product availability without prior notice.

3. Pricing

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed.

If an obvious pricing error occurs on our website, we reserve the right to contact you before fulfilling the order.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where there is a reasonable basis to do so, including suspected fraud, incorrect pricing, product availability issues or errors in order information.

If we cancel an order after payment has been taken, you will receive a refund for the amount paid.

5. Payment

Payment must be completed using the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the payment method provided.

Payments may be processed securely by third-party payment providers. We do not store complete payment card details on our own systems where payment processing is handled by these providers.

6. Delivery

We aim to dispatch orders within the timeframe stated on our website.

Delivery times are estimates and may vary depending on the destination, courier service, weather, customs procedures or circumstances outside our reasonable control.

You are responsible for providing an accurate delivery address at checkout.

Once an order has been dispatched, tracking information may be provided where available.

7. Returns and Refunds

Our 14-Day Returns Policy applies to eligible purchases.

If you wish to return an item, please contact us within the applicable return period and follow the return instructions provided.

Nothing in these Terms affects your statutory consumer rights, including rights relating to faulty, damaged or incorrectly supplied goods.

8. Faulty or Incorrect Products

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs or other information to help us assess the issue.

Where applicable, we will provide an appropriate remedy in accordance with your legal rights.

9. Intellectual Property

All content on this website, including but not limited to:

• Brand names and logos

• Product photography

• Written content

• Graphics

• Website design

• Product descriptions

• Images and videos

is owned by or licensed to Heritage London unless otherwise stated.

You may not copy, reproduce, distribute, modify or commercially use our content without our prior written permission.

10. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Introduce viruses, malware or other harmful material.

• Interfere with the operation or security of the website.

• Copy or reproduce website content without permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.

11. Third-Party Services

Our website may use third-party services, including payment providers, delivery providers, analytics services and other technology providers.

These services may have their own terms and privacy policies. We are not responsible for the independent operation of third-party services.

12. Website Availability

We aim to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, updates or other operational reasons.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, we are not responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transport disruptions, government actions, internet failures or other similar events.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be processed as necessary to provide our services, fulfil orders and meet our legal obligations.

16. Changes to These Terms

We may update these Terms from time to time.

Any updated version will be published on this page with the relevant “Last updated” date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms, where applicable.

17. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable consumer protection laws require otherwise.

Any disputes will be subject to the applicable courts of England and Wales, while preserving any mandatory consumer rights that apply to customers in other jurisdictions.

18. Contact Us

If you have any questions about these Terms, your order or our services, please contact us through the contact details provided on our website.

Heritage London

Timeless Quality. Relentless Innovation.